Last updated: [04] [25], 2024
【Maxhub Solar】 and its related services, including but not limited to providing one-stop PV monitoring and online O&M service(hereinafter referred to as "Product", "Services") are provided by 【Guangzhou Shixiao Technology Co., Ltd. 】 (hereinafter referred to as "we", "us", or "our"). We highly value your privacy. This Privacy Policy (hereinafter referred to as "Policy") describes how we collect, use, and disclose, process, and store any personal information that you provided to us or that we collect from you when you use our products and services. If you are under 16 or otherwise regarded as a minor in your jurisdiction, do not provide any personal information without your parent's or guardian's permission.
This Policy applies to all 【Maxhub Solar】 software, applications, related websites that reference or link to this Privacy Policy. It also describes your rights and available choices regarding your personal information.
Data Controller: 【Guangzhou Shixiao Technology Co., Ltd. 】 is the controller (or similar term under applicable laws) of any information processed in connection with this Policy.
It is our policy to comply with applicable data protection laws. We reserve the right to change the provisions of this Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.
The term of "personal information" or "personal data" means information that specifically identifies an individual (such as a name, mobile number, email address, or other account number), and information about that individual's location or activities (such as information about your use of our Services, IP addresses or mobile device identifiers) when directly linked to personally identifiable information. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies or may identify you.
Personal information does NOT include "anonymized" information, which is data we collect about the use of our Services or about a group or category of products, services or users, or other data from which individual identities or other personal information has been removed so that the individual concerned cannot be identified directly or indirectly. Such data helps us understand trends and our users' needs so that we can better consider new features or otherwise tailor our Services. This Policy in no way restricts or limits our collection and use of such information.
We may collect information that you voluntarily provide to us, information that we collect automatically through your use of our Services, and certain information we obtain from third party sources. More information about the categories and sources of information is provided below.
When you sign up and create an account, for the purpose of providing you with our Services, we collect the following information about you:
Once you register, you will be able to review and change this information via the setting within our Product and it is your responsibility to ensure that your account details are kept up to date.
Create PlantYou can create an online power plant based on the physical information of your PV power plant, and add our collector devices to the plant to achieve the purpose of mapping your actual power plant.You are able to create the plants for yourself or your clients within our Services, and you acknowledge and confirm that you have obtained valid consent from your clients when you provide us with your clients' plants information. In such a case, we collect the following information that you provide to us:
Add device
You are able to add devices for yourself or your clients within our Services, and you acknowledge and confirm that you have obtained valid consent from your clients when you provide us with your clients' devices information. In such a case, we collect the following information that you provide to us:
Statistics service
We collect data and ultimately display real-time and historical data on power generation, power consumption, power grid, batteries, etc. on your power plant (depending on the equipment you connect to and the type of grid connection of your power plant).
Support service information
If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions to ensure a high quality of the Services.
We automatically collect certain information from you when you use our Services. See below for more details:
Plant information
After the basic data of your plant is collected, we may collect the production data, consumption data, grid data, historical data and other data,such as total production,total income,daily production,monthly production,yearly production,revenue production,monthly income,yearly income,environmental benefit,so that provide you with plants operating status and alarm information.
Device information
When you add a device,We automatically collect the following information form device,such as SN code, device type,model,version,belongs to plant,and the longitude and latitude information.
No special categories of information
We do not request or intend to collect any "special categories of information", such as any information on health, race, religion, political opinions or philosophical beliefs, sexual preferences or orientation. We also want to kindly remind you to be cautious when sharing this information about yourself (or others) in our Services.
By using our Services, you agree that we may automatically collect certain information through the use of "cookies" or other similar tracking technologies to analyze trends and administer the Service. Cookies are small text files that are stored on your device by us to ensure that the Services' normal operation and your convenient access to it. Cookies usually contain identifiers, site names, and some numbers and characters. We only use the strictly necessary cookies which enables our Services to function such as login tokens. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by the laws of the countries concerned, we will also follow the laws of the countries concerned. If you wish to block, erase, or be warned of cookies, please refer to your mobile device's instructions or help screen to learn about these functions. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers.
Remember, if a mobile device is set not to accept cookies or if a user rejects a cookie, some portions of the services may not function properly. For example, you may not be able to sign in and may not be able to access certain service features or services.
We will not use cookies for any purpose other than those stated in this Policy.
We may only use your information when we have justifications (each called a "legal basis") under data protection law. To process your information as described in this Policy, we rely on the following legal bases involve contractual necessity, legitimate interests, consent, compliance with applicable laws and regulations.
To offer our Services to you;
To enter into and to perform our contract with you, or to perform any steps you require from us before entering into a contract with you;
To communicate with you, including but not limited to respond to your request for any help with the Services or for exercising your rights with respect to your personal information.
To pursue our legitimate interests (or those of a third party) as we deem fit and necessary, where your interests and fundamental rights do not override those legitimate interests of ours (or any third party), such as:
If you choose to provide us with information that may be considered "special" or "sensitive" in certain jurisdictions, you're consenting to our processing of that information in accordance with this Policy.
The personal information we collect and generate in our operations in European Economic Area (EEA) is processed and stored in a third-party cloud storage located in Germany, except for cross-border transmissions permitted under the applicable law.
We store your personal information in response to the requirements of laws, regulations or our commercial purposes. We will delete or anonymize your personal information beyond the above retention period.
We may share/disclose some of your personal information with service providers/vendors and authorized partners who cooperate with us providing products and services. We will not disclose your personal information to third parties for their own marketing or commercial purposes.
1. Service Providers/Vendors: For the performance of certain features or to provide you with better Services and a better user experience, some of our Service may involve our entrusting service providers or vendors to process personal information on behalf of us or for us. The categories of service providers or vendors may include data storage service providers,mail service providers
2. Authorized partners: For the performance of certain features or to provide you with better Services and a better user experience, some of our Services will be provided by our authorized partners. We uphold the principles of minimization, necessity, and legality to carry out such sharing. Before sharing information, we will require authorized partners to take relevant confidentiality and security measures to process personal information in accordance with this Policy and applicable laws in your jurisdiction.
3. Corporate transactions: Where a merger, acquisition or bankruptcy liquidation takes place, if transfer of personal information is involved, we will request the new company or organization which obtains your personal information to be subject to this Policy, otherwise we will ask such company or organization to acquire your authorization and consent again.
4. Legal obligations and rights: We will only publicly disclose your personal information if it is mandatorily required by laws, in compliance with subpoena, legal proceedings, legal actions or compulsory request by supervisory department of government agencies. If we sincerely believe that disclosure is necessary to protect our rights, ensure your or others' safety, investigate fraud or respond to the government, we may publicly disclose your personal information.
1. We have taken reasonably feasible and technical measures to protect collected services-related data. However, please be attention, even if we undertake reasonable measures to protect your data, there is no website, internet transmission, computer system or wireless connection that are definitely safe.
2. We have taken safeguarding measures in accordance with industry standards to protect the personal information you provided and prevent data from unauthorized access, public disclosure,use,modification, damage or loss. We take all reasonably practical measures to protect your personal information. In particular:
3. In case of personal information security incident is likely to result in high risk to the rights and freedoms of personal information subjects, we will promptly inform you of the relevant information related to the leakage by email.
1. We retain your personal information for the period necessary for the purpose of the information collection described in this Privacy Policy or required by the applicable laws, the requirements of laws and regulations. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, and/or after we terminate the operation of the corresponding product or service, and/or after we confirm your request for erasure.
2. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to anonymise it promptly so that you can no longer be identified from it.
3. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
4. However, we may continue to retain certain data to the maximum extent permitted by applicable laws. If you would like to delete your data, please refer to the heading of "Your Rights" below.
As the subject of the personal information, you are entitled to have the rights provided by the privacy laws in your jurisdiction. Your rights may include part or all of those described underneath. You can exercise your rights entitled by the privacy laws in your jurisdiction at any time by sending us relevant requests to solar-service@maxhub.com.Your rights may include:
1.Right to be informed:
We publish this Policy to inform you of how we handle your personal information. We are committed to the transparency of the use of your information.
2.Right to access your personal information:
You have the right to access personal information we hold about you, how we use it, and who we share it with. We offer controls that enable you to:
access your information (including your profile image, user name, email ) by navigating to the "Mine"- "User information" tab on the Product;
3.Right to correct your personal information:
You have the right to correct your information where that information is not accurate. We offer controls enable you to:
correct your Account's personal information (including profile image, user name, email) by navigating to the "Mine" - "User information" tab on the Product;
You can also correct the aforementioned personal information by contacting us via the email stated in this Policy.
4.Right to delete your personal information:
You can remove certain personal information that we have stored about you via the email stated in this Policy. However, please note that we may need to retain personal information if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or freedom of expression) and we will respond to you and let you know if that is the case.
5.Right to restrict processing:
In limited circumstances, you have the right to request us to stop processing your personal information we hold about you other than for storage purposes in certain circumstances.
6.Right to data portability:
You can request a copy of certain data in a machine-readable form that can be transferred to another provider, if such right is requested by the privacy laws in your jurisdiction.
7.Right of Refusal:
Even if the processing of your data is based on our legitimate interest, direct marketing (including data aggregation) and statistics, you have right to refuse our processing for these purposes.
8.Right to Withdraw Consent:
You may withdraw your consent for the processing of your personal information by submitting a request to us via email. We will deal with your request within a reasonable time frame from the time when the request was received, and thereafter not processing your personal information as per your request.
Please note that your withdrawal of consent could result in certain legal consequences. Depending on the extent to which you authorize us to process your personal information, it may mean that you will no longer be able to enjoy the use of our services. However, any decision on your part to withdraw your consent or authorization will not affect personal information processing previously performed with your permission.
9.Right to Refuse Automated Decision:
You may have rights not to be bound by automatic decisions, including user profiling, if such right is requested by the privacy laws in your jurisdiction.
10.Right to lodge complaints to the supervisory authority:
To help us verify that you are the subject of the personal information and exercise your rights outlined above, we may require you to provide sufficient proof of identification. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
If you are concerned about the way in which we are managing your personal information and think we may have breached any relevant laws and obligations, please contact us.
We will respond and reply to you as soon as possible. Generally, we will reply to you within one (1) month upon receipt of your request (If necessary, we may extend it by an additional two (2) months as permitted by law. We will inform you the reason for the extension within the aforementioned 30-day period, such as the request is too complicated or too much in volume). If you feel we have not resolved your concern, you have the right to lodge a complaint with your local privacy or data protection regulator.
Our Services are mainly adult-oriented and we do not offer services directly to a child or use personal information of children for the purposes of marketing. A child should not create his/her own user account. We treat anyone under 16 years old (or equivalent minimum age in relevant jurisdiction) as a child. We do not knowingly collect any information about or market to children, minors or anyone under the age of 16. If you are less than 16 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 16 has registered with us and provided us with personal information, we will take steps to terminate that person's registration.
For the purposes described in the Privacy Policy, your information may be transferred to other countries or regions where our server may locate in accordance with applicable law. We may also transfer your personal information to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.
If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with related applicable laws. We will take corresponding protective measures according to the requirements of applicable laws to ensure data security.
We currently do not transfer personal information collected and generated in the European Economic Area to countries outside the European Economic Area.
For more information on protection measures on personal information in scenario of cross border data transfer, please contact us.
We reserve the right to update or modify this Policy from time to time. For significant changes to our Privacy Policy, we will push the updated Privacy Policy to you through our device and obtain your consent again.
In case of any inconsistency between this Policy and other privacy policies on personal information management related to the Services, the latest policy contents shall prevail.
If you have any concerns or doubt over our Privacy Policy, please contact us via:
solar-service@maxhub.com
Mailing Address: Room 802, 8th Floor, Building 1, No. 6 Yunpu Fourth Road, Huangpu District, Guangzhou City, Guangdong Province P.R.China